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Enterprise · Healthcare · UX Case Study
Healthcare Eligibility Verification
Insurance Eligibility UX for EHR/RCM Teams
Role
UI/UX Designer
Year
2026
Tools
Figma, Claude
Redesigning a healthcare EHR's insurance eligibility flow — turning a cluttered payer response into a fast, specialty-aware experience for revenue cycle management teams.
The Problem
RCM teams struggled with a cluttered, hard-to-scan insurance eligibility response inside the EHR, slowing down verification and adding avoidable back-and-forth.
The Solution
Redesigned the eligibility flow into a faster, specialty-aware experience that organizes payer responses clearly for RCM staff.
The Outcome
Delivered a streamlined eligibility verification experience tailored to RCM workflows within the EHR.